Orzaen FAQs

Question 1

What does Orzaen do?

Accepted Answer

Orzaen builds automation systems, AI workflows, data infrastructure, integrations, internal tools, and cloud systems that help businesses reduce manual work and operate with cleaner processes.

Question 2

Is Orzaen a software agency or an automation partner?

Accepted Answer

Orzaen is closer to a systems engineering and automation partner. We do build software, but the focus is not only screens or features. The focus is solving workflow, data, integration, and operational problems with reliable systems.

Question 3

Who leads Orzaen projects?

Accepted Answer

Orzaen is founder-led. Strategy, delivery, and execution stay close to the people responsible for understanding the business problem, planning the system, and making sure the final delivery creates operational value.

Question 4

What makes Orzaen different from a generic development agency?

Accepted Answer

We do not treat every request as an isolated task. We look at the workflow around the request, the data quality, the handoff between tools, the failure points, and the business outcome the system needs to support.

Question 5

What kind of businesses does Orzaen work with?

Accepted Answer

We work with founders, SMBs, agencies, SaaS teams, e-commerce businesses, operations teams, data-heavy companies, and service businesses that need cleaner systems for data, automation, integrations, or internal operations.

Question 6

How do I know if my problem is a good fit for Orzaen?

Accepted Answer

You are likely a good fit if your team is stuck with repeated manual work, messy data, disconnected tools, unstable scraping, slow reporting, unreliable automations, or workflows that depend too much on people copying and checking information by hand.

Question 7

Do we need a complete technical brief before contacting you?

Accepted Answer

No. A rough explanation is enough. You can share the tools involved, current manual steps, files, data sources, errors, delays, or the business outcome you want. We help turn that into a clear technical direction.

Question 8

Can Orzaen help if we know the problem but not the solution?

Accepted Answer

Yes. Many clients come with a business problem rather than a technical specification. We review the workflow, identify the real bottleneck, and suggest whether the right path is automation, data processing, APIs, AI workflows, cloud work, or a mixed system.

Question 9

Can you review our current workflow before giving a quote?

Accepted Answer

Yes. We usually start by understanding the current process, tools, data movement, manual checks, and failure points. This helps us avoid quoting the wrong solution or building something that does not fit the real operation.

Question 10

What projects are not a good fit?

Accepted Answer

We are not the best fit for one-off cosmetic edits, vague experiments with no business goal, unsafe scraping requests, spam systems, or projects where the client does not want to provide enough workflow context for a reliable build.

Question 11

How is pricing structured?

Accepted Answer

Pricing depends on scope, complexity, data sources, integrations, reliability needs, and deployment requirements. Smaller starter builds may begin around $1,500, growth systems often range from $3,000-$6,000, and enterprise builds are scoped individually.

Question 12

Do you work fixed price or hourly?

Accepted Answer

Most projects are scoped as fixed-price builds after discovery, because clients usually want a clear outcome, timeline, and delivery plan. Hourly or retainer work may be used for ongoing support, investigation, maintenance, or flexible technical work.

Question 13

Are there ongoing costs after delivery?

Accepted Answer

One-time build costs usually cover delivery and handoff. Ongoing costs may include hosting, third-party APIs, AI usage, proxy services, monitoring tools, or optional maintenance. We explain these before build work starts.

Question 14

Can we start with a smaller phase before committing to a larger system?

Accepted Answer

Yes. Many projects start with an audit, proof of concept, pilot workflow, or smaller production-ready module. This reduces risk and helps validate the system path before expanding.

Question 15

What affects the final project cost?

Accepted Answer

Cost is affected by the number of systems involved, data volume, source stability, API availability, automation complexity, security requirements, dashboards, cloud deployment, monitoring, and the amount of testing and handoff needed.

Question 16

How long does a typical project take?

Accepted Answer

Small focused projects may take 2-3 weeks. More involved automation, data, or integration systems often take 4-6 weeks. Enterprise or multi-system builds can take 8-12 weeks depending on complexity and review cycles.

Question 17

What does your delivery process look like?

Accepted Answer

We usually follow discovery, workflow mapping, build planning, implementation, validation, deployment, documentation, and handoff. For larger systems, we also include monitoring, failure behavior, and improvement recommendations.

Question 18

How do we get started?

Accepted Answer

You can submit the project form or book a conversation. Share the workflow, tools, data, manual steps, delays, and desired outcome. We review the problem and respond with the most practical next step.

Question 19

How often will we receive updates?

Accepted Answer

For active projects, we provide regular progress updates based on the project size and delivery rhythm. For larger builds, updates may include demos, screenshots, technical notes, blockers, and next-step decisions.

Question 20

Will we see the system before final delivery?

Accepted Answer

Yes. For most projects, we share progress through demos, test outputs, staging environments, screenshots, sample exports, or workflow walkthroughs so feedback can be handled before final delivery.

Question 21

Do you provide documentation and handoff?

Accepted Answer

Yes. Handoff can include setup notes, environment details, access guidance, workflow behavior, system limitations, monitoring notes, and instructions for common checks or future updates.

Question 22

How do you handle client data securely?

Accepted Answer

We handle client data, workflows, credentials, and internal process details privately. Access is limited to what is needed for the project, and sensitive details can be handled through secure credential-sharing methods or the client’s own infrastructure.

Question 23

Where is client data stored?

Accepted Answer

Data can be stored in the client’s own cloud, database, storage account, or infrastructure when required. If temporary processing storage is needed, we clarify where it will live, how long it is kept, and how it should be removed after delivery.

Question 24

How do you handle passwords, API keys, and credentials?

Accepted Answer

Credentials should not be sent casually in chat or plain text. We prefer secure sharing methods, environment variables, secret managers, OAuth access, limited-permission accounts, or client-managed deployment where credentials stay under the client’s control.

Question 25

Can you sign an NDA?

Accepted Answer

Yes. We can sign an NDA when the project involves private workflows, sensitive data, proprietary processes, client lists, internal tools, or confidential business information.

Frequently asked questions